Posts Tagged ‘healthcare’

HealthParkSAFE — Our commitment to your healthcare facility, staff, and patients regarding our sanitization, disinfection, and decontamination protocols.

Wednesday, May 27th, 2020

Introducing HealthParkSAFE
We have been diligently implementing our HealthParkSAFE COVID-19 protocols to help keep all of your patients, guests, and staff safe at your healthcare facility. Our management, along with our caring and compassionate team of valet and non-emergency medical transportation associates have researched and mapped out our pandemic plan to ensure that we properly support your safety protocols. We appreciate your valued feedback we have received regarding how we can carefully move ahead to support your ACOs, healthcare systems, hospitals, and clinics.

As our services are now ramping up again and re-commencing, here is an overview of our strategy moving forward to best support your pandemic plan.

Safety
All HealthPark and HPHTransport team members are wearing the appropriate PPE and, whenever possible, adhering to physical distancing procedures. We are now utilizing the best-in-class sanitization procedures at our healthcare facility sites and across all of the different services we are providing. For our Non-Emergency Medical Transportation vehicles, we are using commercial decontaminating practices, including vehicle fogging. We also require strict compliance to our hand washing, sanitizing, and cleaning rules. We wipe down and disinfect door handles, steering wheels, shifter knobs, and vehicle keys. We disinfect our equipment and devices as well as wheelchairs. The frequency of our cleaning duties now occurs numerous times per hour.

Expertise
We are closely monitoring CDC guidelines, following federal COVID-19 developments, and listening to state and local governments concerning re-opening guidelines. Our commercial sanitization partner has trained our team and continues to advise our associates regarding the best overall sanitizing and vehicle decontamination practices. We are ensuring that we have the highest possible standards in place to collectively support the healthcare community. We will continue to do our best to help safeguard your facility staff and your patients regarding the delivery of and access to medical care.

Teamwork
Together with our healthcare administrators and HealthPark and HPHTransport associates, we are working carefully to continue to provide positive experiences and a safe environment for your staff, patients, and visitors. Being part of the solution gives all of our team members a tremendous sense of pride. We look forward to being helpful as you navigate the upcoming developments in this challenging new healthcare landscape and being supportive as you weather your short-term challenges and develop long-term post-pandemic strategic plans.

 

Re-Purposing Our Staff At Our ACOs, Hospitals, and Clinics For COVID-19

Wednesday, March 25th, 2020

In this time of crisis, hospital administrators, nurses, doctors, and all support services are the true heroes on the front lines of a crucial battle.

Inspired by our hospital and clinic partners’ courage, HealthPark and HPHTransport have been proud to pitch in where we can. The sayings “our valets do more than park cars” and “our NEMT drivers do more than drive shuttles” have never been more appropriate. Today, we have largely re-purposed our staff at our hospitals and clinics and are providing an array of additional “support” services to fill in where our hospitals and clinics need help. Whether it is manning the reception desk, screening visitors, assisting the security department, or delivering food and medications to patients, we are filling in where our hospitals and clinics most need our support.

We owe our hospital and clinic partners our utmost gratitude for their courage and we are proud to be a part of the solution.

Screen visitors

Valet Security

Coronavirus COVID-19 Valet Parking Precautions

Tuesday, March 17th, 2020

With the spread of the Coronavirus (COVID-19), HealthPark has been taking proactive steps to help keep your patients and guests, administrative and clinical staff, as well as all of our employees as safe as possible. We are also here to assist you as needed.

Summary of Our Precautionary Measures

Our site managers, valet attendants, and shuttle drivers are adhering to these recommended CDC protocols:
· Washing our hands often with soap and water for at least 20 seconds
· If soap and water are not readily available, we use hand sanitizer that contains at least 60% alcohol
· We avoid touching our eyes, noses, and mouths with unwashed hands
· We asked that all of our employees visit the CDC website to learn more about COVID-19

In addition, we are:
· Putting distance between ourselves and others as best as we can when interacting with your patients and guests
· Covering our mouths and noses with a tissue when we cough or sneeze or are using the inside of our elbows
· Disinfecting our frequently touched surfaces
· Requiring our employees to stay home and not report to work if they are sick

We Can Also Help

Some hospitals have closed down certain entrances, restricted access to a limited type of patient or visitor, and are setting up drive-through testing units. We are helping however we can with these changes. We are providing additional attendants, or in some cases, we are repurposing your current valet attendants to provide additional services to assist with these changes. Our attendants are easily prepared and equipped to direct traffic, provide scripted greetings, screen for authorized access, and provide information and way-finding. As your hospital battles against COVID-19, we are prepared to be part of the solution.

On behalf of our entire team, thank you for the opportunity to serve you and your patients.