Friday, November 27th, 2020
“We don’t know how we did this without HealthPark.”
– Healthcare System COO
Our attendants are managing and expediting the traffic flow process by setting up additional lanes and directing thousands of vehicles, helping to increase patient throughput. We are positively engaging with patients by communicating healthcare facility-issued scripts and providing information handouts. Our associates are also helping to reduce patient’s frustrations by clearly setting expectations, informing them about wait times, and providing on-going updates.
HealthPark is closely coordinating with hospital, medical center, and clinic administrators to customize their drive-thru testing process to their exacting needs. While ensuring adherence to required HIPAA privacy protections, specific examples of our process flow improvements include:
• Directing vehicles with multiple occupants requiring COVID-19 tests to specific lanes
• Verifying with patients that they have their provider’s authorization
• Confirming with patients that they have their healthcare insurance cards
• Compiling patient information and physically or electronically forwarding it to clinicians:
– Obtaining patients’ names and birth dates
– Collecting driver licenses and completing the pre-test preparation of matching licenses to license plates
– Physically delivering and stacking driver licenses and matched plate information to clinicians so nasal swabs can begin immediately
Our process improvements at healthcare facility drive-thru testing sites have resulted in:
• Ensuring that nurses, technicians, and the security staff focus on their areas of expertise
• Lowering stress for clinical and administrative staff, as well as patients
• Reducing patients’ wait times by 25%
Despite the upcoming cold weather in many parts of the US, healthcare facilities will continue to offer drive-thru testing. Patients will be tested as part of their pre-operating procedures as they hope to have their elective surgeries completed by the end of this calendar year. Testing will also be in high demand as patients will continue to present COVID-19 symptoms and people will want to be tested prior to gathering for the approaching holidays.
Whether your healthcare facility offers free testing or requires healthcare insurance coverage, HealthPark is happy to manage your drive-thru COVID-19 testing process. For more information about how to increase your patient throughput and reduce traffic congestion, please contact us at hello@healthparkhospitality.com
Non-Emergency Medical Transport (NEMT) is a transportation service provided to consumers who are not in an emergency medical situation but need assistance in getting to their preventative medical appointments.
More than 3.6 million people miss their medical appointments each year due to transportation barriers. Many patients, such those with mobility issues, require transportation assistance. Missed preventative care often results in increased health-related illnesses and many underserved consumers with unmet transport needs are greatly impacted. Studies prove that increasing transportation access to medical services results in significant savings for healthcare providers and better outcomes for patients.
NEMT drivers pick up patients at their homes and drive them to their preventative care appointments. Dedicated drivers help patients into vehicles and assist with their wheelchairs, walkers, and crutches. NEMT ensures safe arrival inside a healthcare facility and a secure drive home—confirming that patients reach their front doors.
For hospital and outpatient facility discharges, some patients also encounter challenges in needing transportation to safely reach their homes or assisted living facilities. Professional and caring NEMT drivers assist patients with entering and exiting vehicles and confirm that patients safely reach their destination.
As an industry leader, HealthPark Hospitality’s NEMT service, HPH Transport, delivers NEMT solutions to healthcare facilities across the US. With over 25 years of experience and helping over 120 healthcare organizations, HPH Transport puts your facility and brand first to design a customized cost-effective NEMT service that will ultimately improve your patient experience.
For more information on our NEMT services, please click here.
You are also welcome to contact us at hello@hphtransport.com
The reasons for visiting your healthcare facility—ranging from the birth of a child or a sprained ankle to heart surgery or cancer treatment—require a compassionate, helpful, and caring valet parking experience. HealthPark understands that we are only as good as our people. We hire the most caring, friendly, and solution-oriented attendants with a passion for service. We train our employees to deliver professional, safe, and efficient service that complies with healthcare regulations.
With over 80 healthcare clients, we have perfected our hiring, training, and operational approach. This allows us to deliver a service that helps your patients ease into an environment that can, at times, be worrying and stressful while also keeping your costs as low as possible.
LABOR
Labor is a critical component and accounts for 82 percent of our valet parking program costs. We pay our valet parking attendants above minimum wage rates. An underpaid valet parking staff only endangers a positive first impression and the brand reputation of your hospital. HealthPark ensures a high-quality valet parking service featuring engaging and helpful attendants with minimal turnover by paying our hourly staff a fair and competitive market-rate wage.
Our fair wages, hiring process, and employee training account for our labor costs. This investment, along with maintaining our fringe rates at 27 percent, allows us to keep other costs at a minimum—operating our valet parking programs at maximum efficiency.
HIRING
Our extensive background check and hiring process ensures that we will have the most qualified employees while maintaining a safe and secure valet parking operation at your healthcare facility.
We also take great care to determine the exact number of total valet attendants for your valet parking operation—ensuring the necessary coverage for absences, turnover, and vacations—while fulfilling your contract requirements.
TRAINING
All HealthPark regional managers, site managers, and valet attendants attend HealthPark University—our comprehensive training program for providing a professional and courteous valet parking experience for your hospital. Our program includes:
• Patient Experience Training
• The Beryl Institute Patient Experience Leadership Courses
• Healthcare Compliance Training
• Vehicle and Driving Safety Training
TRANSPARENCY
HealthPark’s fixed-price contracts, with no hidden or pass-through costs, provide you with a clear financial assurance for your organization’s operating budget.
Our daily, weekly, and monthly vehicle volume reports provide clarity of our operational efficiency while encouraging the monitoring and accountability of our valet parking program—so that your organization is confident in HealthPark’s performance and commitment.
HealthPark is solely dedicated to valet parking programs, non-emergency medical transportation, and hospital employee shuttle services for hospital and clinics. HealthPark is your most dependable and cost-effective valet parking partner who truly understands the environment and unique needs of a healthcare facility.
For more information about our customized valet parking programs, please contact us at hello@healthparkhospitality.com
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