Accessible Vehicles
Transportation options can support ambulatory passengers, mobility aids, and passengers requiring wheelchair-accessible vehicles.
Non-Emergency Medical Transportation Services for Healthcare Organizations
Dedicated Transportation Built Around Patient Care
HPH Transport provides non-emergency medical transportation services for hospitals, clinics, behavioral health providers, and other healthcare organizations.
Programs can support recurring treatment, outpatient appointments, rehabilitation, cancer care, behavioral health services, hospital discharges, inpatient transfers, and follow-up care.
NEMT Services Built for Hospitals and Clinics
Transportation can support recurring appointments, standing schedules, and changing outpatient needs.
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Direct Coordination
Healthcare teams communicate directly with HPH when appointments or transportation needs change.
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Flexible Scheduling
Recurring and standing appointments can be built into the schedule. Same-day changes are coordinated according to available capacity.
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Patient Communication
Under an agreed workflow, HPH can support pickup communication, appointment reminders, and return-trip coordination.
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GPS Tracking
Real-time GPS monitoring supports visibility into active transportation while your staff communicates directly with HPH.
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Dedicated Drivers
Consistently assigned drivers learn your facilities, schedules, workflows, and staff contacts.
Benefits of a Dedicated NEMT Program
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Improve Patient Access
Help patients reach recurring treatment, outpatient care, rehabilitation, and follow-up appointments with ADA-accessible transportation options, including older adults and rural patients.
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Reduce Staff Work
HPH manages transportation coordination so healthcare teams spend less time arranging individual rides.
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Support Continuity of Care
Consistent transportation helps patients maintain dialysis, rehabilitation, cancer treatment, behavioral health services, and other recurring care.
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Support Appointment Adherence
Recurring schedules and patient communication help address transportation breakdowns that contribute to missed care.
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Improve the Patient Experience
Consistent drivers and established procedures create a more comfortable, predictable transportation experience for patients.
How the Program Works
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1. Assessment
Review patient volume, appointment schedules, accessibility needs, service area, and transportation challenges.
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2. Program Design
Define drivers, vehicles, schedules, communication procedures, assistance requirements, and reporting needs.
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3. Implementation
Assign transportation resources and establish operating workflows with your team.
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4. Optimization
Review transportation activity and adjust schedules, staffing, routes, and vehicle use as demand changes.
Frequently Asked Questions
Scheduling can be handled through a shared workflow, phone coordination, or integration with your existing systems. We can support recurring schedules, standing appointments, and same-day requests based on available capacity.
HPH Transport is based in Barrington, Illinois. Each program is built around your facilities and the area your patients travel. Share your locations and service area, and HPH will recommend coverage for that program.
Vehicles are assigned around program volume, accessibility requirements, and service needs, including wheelchair-accessible options for passengers using wheelchairs, walkers, and other mobility devices. HPH also builds hospital shuttle programs that connect patients, employees, visitors, parking areas, and facilities.
Billing is arranged with your organization as part of the transportation program. Tell us how transportation is handled today, and HPH will recommend a program built around your operations.
Transportation is coordinated directly with your healthcare team around your facilities, schedules, workflows, and patient assistance requirements.
Programs are arranged through healthcare organizations, including health systems, surgery centers, and addiction treatment centers, for patients traveling to approved care, including recurring treatment, outpatient appointments, rehabilitation, discharges, and follow-up care.
Non-emergency medical transportation (NEMT) is for patients who don’t require ambulance-level care but need reliable transportation to and from care, coordinated with their healthcare provider. Non-medical transportation covers general rides that aren’t coordinated with a healthcare provider. Learn more in What Is Non-Emergency Medical Transportation and Why Is It Beneficial?
No. HPH provides non-emergency medical transportation for patients who do not require ambulance-level care. For a medical emergency, call 911.
HPH transportation programs are arranged through healthcare organizations. Patients should contact their healthcare provider to arrange transportation.
