Thursday, November 5th, 2020
Non-Emergency Medical Transport (NEMT) is a transportation service provided to consumers who are not in an emergency medical situation but need assistance in getting to their preventative medical appointments.
More than 3.6 million people miss their medical appointments each year due to transportation barriers. Many patients, such those with mobility issues, require transportation assistance. Missed preventative care often results in increased health-related illnesses and many underserved consumers with unmet transport needs are greatly impacted. Studies prove that increasing transportation access to medical services results in significant savings for healthcare providers and better outcomes for patients.
NEMT drivers pick up patients at their homes and drive them to their preventative care appointments. Dedicated drivers help patients into vehicles and assist with their wheelchairs, walkers, and crutches. NEMT ensures safe arrival inside a healthcare facility and a secure drive home—confirming that patients reach their front doors.
For hospital and outpatient facility discharges, some patients also encounter challenges in needing transportation to safely reach their homes or assisted living facilities. Professional and caring NEMT drivers assist patients with entering and exiting vehicles and confirm that patients safely reach their destination.
As an industry leader, HealthPark Hospitality’s NEMT service, HPH Transport, delivers NEMT solutions to healthcare facilities across the US. With over 25 years of experience and helping over 120 healthcare organizations, HPH Transport puts your facility and brand first to design a customized cost-effective NEMT service that will ultimately improve your patient experience.
For more information on our NEMT services, please click here.
You are also welcome to contact us at hello@hphtransport.com
Introducing HealthParkSAFE
We have been diligently implementing our HealthParkSAFE COVID-19 protocols to help keep all of your patients, guests, and staff safe at your healthcare facility. Our management, along with our caring and compassionate team of valet and non-emergency medical transportation associates have researched and mapped out our pandemic plan to ensure that we properly support your safety protocols. We appreciate your valued feedback we have received regarding how we can carefully move ahead to support your ACOs, healthcare systems, hospitals, and clinics.
As our services are now ramping up again and re-commencing, here is an overview of our strategy moving forward to best support your pandemic plan.
Safety
All HealthPark and HPHTransport team members are wearing the appropriate PPE and, whenever possible, adhering to physical distancing procedures. We are now utilizing the best-in-class sanitization procedures at our healthcare facility sites and across all of the different services we are providing. For our Non-Emergency Medical Transportation vehicles, we are using commercial decontaminating practices, including vehicle fogging. We also require strict compliance to our hand washing, sanitizing, and cleaning rules. We wipe down and disinfect door handles, steering wheels, shifter knobs, and vehicle keys. We disinfect our equipment and devices as well as wheelchairs. The frequency of our cleaning duties now occurs numerous times per hour.
Expertise
We are closely monitoring CDC guidelines, following federal COVID-19 developments, and listening to state and local governments concerning re-opening guidelines. Our commercial sanitization partner has trained our team and continues to advise our associates regarding the best overall sanitizing and vehicle decontamination practices. We are ensuring that we have the highest possible standards in place to collectively support the healthcare community. We will continue to do our best to help safeguard your facility staff and your patients regarding the delivery of and access to medical care.
Teamwork
Together with our healthcare administrators and HealthPark and HPHTransport associates, we are working carefully to continue to provide positive experiences and a safe environment for your staff, patients, and visitors. Being part of the solution gives all of our team members a tremendous sense of pride. We look forward to being helpful as you navigate the upcoming developments in this challenging new healthcare landscape and being supportive as you weather your short-term challenges and develop long-term post-pandemic strategic plans.
In this time of crisis, hospital administrators, nurses, doctors, and all support services are the true heroes on the front lines of a crucial battle.
Inspired by our hospital and clinic partners’ courage, HealthPark and HPHTransport have been proud to pitch in where we can. The sayings “our valets do more than park cars” and “our NEMT drivers do more than drive shuttles” have never been more appropriate. Today, we have largely re-purposed our staff at our hospitals and clinics and are providing an array of additional “support” services to fill in where our hospitals and clinics need help. Whether it is manning the reception desk, screening visitors, assisting the security department, or delivering food and medications to patients, we are filling in where our hospitals and clinics most need our support.
We owe our hospital and clinic partners our utmost gratitude for their courage and we are proud to be a part of the solution.
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