Posts Tagged ‘hospital patient valet parking’

REDUCE WAIT TIMES FOR COVID-19 SCREENING

Saturday, November 28th, 2020

“We tried to do this on our own but with our time and resources so limited due to COVID-19, we asked HealthPark to handle our screening.”
– Hospital Director of Operations

As healthcare organizations continue to screen for COVID-19, HealthPark offers a comprehensive and affordable solution to meet staffing requirements, handle evolving screening mandates, follow required HIPAA privacy protections, and provide proof of compliance.

Since March of this year, our COVID-19 screeners have been helping to streamline processes, increase efficiency, and provide an added layer of security at the entrances of healthcare facilities.

Our associates are managing and expediting the COVID-19 screening process by expanding staffing and opening additional entrances to monitor access for millions of patients, guests, employees, and vendors. We are positively engaging with patients and visitors by communicating healthcare facility-issued scripts and explaining the COVID-19 screening process. By being friendly, empathetic, authoritative, and clearly setting expectations, we help to reduce visitors’ frustrations. Our attendants quickly issue patient and guest stickers and inspect employee and vendor badges, getting visitors to their destinations within the hospital as quickly as possible.

HealthPark is closely coordinating with hospital, medical center, and clinic administrators to customize their COVID-19 screening protocols to their exacting needs. While ensuring adherence to required HIPAA privacy protections, specific examples of our improvements are:
• Distributing masks to visitors
• Expanding hours of operation from 5 a.m. through 9 p.m. to accommodate daily volumes of up to 700 patients, guests, employees, and vendors
• Tailoring health questionnaire scripts and incorporating on-going updates regarding inquiries about symptoms
• Managing and scheduling the hospital’s staff, in addition to our own HealthPark staff, to ensure coverage of entrances
• Reviewing and verifying the completion of hospital employees’ smartphone COVID-19 self-examination apps
• Calling departments and providers to communicate that their patient is in the lobby and should be arriving within minutes for their appointment
• Writing floor numbers on visitor stickers to help hospital staff visually confirm that visitors are at their specified destination only

Our screeners help to:
• Lower the risk of COVID-19 exposure
• Reduce screening process times
• Lessen the burden for administrators with HealthPark managing all scheduling responsibilities for screeners
• Ensure that nurses, technicians, and security officers return to their areas of expertise
• Reduce housekeeping’s workload by communicating to patients to go directly to their destination only and not to other areas of the facility
• Lower stress for clinical and administrative staff, as well as patients, guests, and vendors
• Limit any potential security incidents to the entrance only

HealthPark is happy to manage your COVID-19 screening process. Our professional, caring, and compassionate screeners help to protect your patients, guests, staff, vendors, and community. To save time and reduce your expenses, let us help manage, standardize, and streamline your COVID-19 screening process. For more information, please contact us at hello@healthparkhospitality.com

OPTIMIZE PATIENT THROUGHPUT AT DRIVE-THRU
COVID-19 TESTING SITES

Saturday, November 28th, 2020

“We don’t know how we did this without HealthPark.”
– Healthcare System COO

Our attendants are managing and expediting the traffic flow process by setting up additional lanes and directing thousands of vehicles, helping to increase patient throughput. We are positively engaging with patients by communicating healthcare facility-issued scripts and providing information handouts. Our associates are also helping to reduce patient’s frustrations by clearly setting expectations, informing them about wait times, and providing on-going updates.

HealthPark is closely coordinating with hospital, medical center, and clinic administrators to customize their drive-thru testing process to their exacting needs. While ensuring adherence to required HIPAA privacy protections, specific examples of our process flow improvements include:
• Directing vehicles with multiple occupants requiring COVID-19 tests to specific lanes
• Verifying with patients that they have their provider’s authorization
• Confirming with patients that they have their healthcare insurance cards
• Compiling patient information and physically or electronically forwarding it to clinicians
– Obtaining patients’ names and birth dates
– Collecting driver licenses and completing the pre-test preparation of matching licenses to license plates
– Physically delivering and stacking driver licenses and matched plate information to clinicians so nasal swabs can begin immediately

Our process improvements at healthcare facility drive-thru testing sites have resulted in:
• Ensuring that nurses, technicians, and the security staff focus on their areas of expertise
• Lowering stress for clinical and administrative staff, as well as patients
• Reducing patients’ wait times by 25%

Despite the upcoming cold weather in many parts of the US, healthcare facilities will continue to offer drive-thru testing. Patients will be tested as part of their pre-operating procedures as they hope to have their elective surgeries completed by the end of this calendar year. Testing will also be in high demand as patients will continue to present COVID-19 symptoms and people will want to be tested prior to gathering for the approaching holidays.

Whether your healthcare facility offers free testing or requires healthcare insurance coverage, HealthPark is happy to manage your drive-thru COVID-19 testing process. For more information about how to increase your patient throughput and reduce traffic congestion, please contact us at hello@healthparkhospitality.com

OPTIMIZE PATIENT THROUGHPUT AT DRIVE-THRU
COVID-19 TESTING SITES

Friday, November 27th, 2020

“We don’t know how we did this without HealthPark.”
– Healthcare System COO

Our attendants are managing and expediting the traffic flow process by setting up additional lanes and directing thousands of vehicles, helping to increase patient throughput. We are positively engaging with patients by communicating healthcare facility-issued scripts and providing information handouts. Our associates are also helping to reduce patient’s frustrations by clearly setting expectations, informing them about wait times, and providing on-going updates.

HealthPark is closely coordinating with hospital, medical center, and clinic administrators to customize their drive-thru testing process to their exacting needs. While ensuring adherence to required HIPAA privacy protections, specific examples of our process flow improvements include:
• Directing vehicles with multiple occupants requiring COVID-19 tests to specific lanes
• Verifying with patients that they have their provider’s authorization
• Confirming with patients that they have their healthcare insurance cards
• Compiling patient information and physically or electronically forwarding it to clinicians:

– Obtaining patients’ names and birth dates
– Collecting driver licenses and completing the pre-test preparation of matching licenses to license plates
– Physically delivering and stacking driver licenses and matched plate information to clinicians so nasal swabs can begin immediately

Our process improvements at healthcare facility drive-thru testing sites have resulted in:
• Ensuring that nurses, technicians, and the security staff focus on their areas of expertise
• Lowering stress for clinical and administrative staff, as well as patients
• Reducing patients’ wait times by 25%

Despite the upcoming cold weather in many parts of the US, healthcare facilities will continue to offer drive-thru testing. Patients will be tested as part of their pre-operating procedures as they hope to have their elective surgeries completed by the end of this calendar year. Testing will also be in high demand as patients will continue to present COVID-19 symptoms and people will want to be tested prior to gathering for the approaching holidays.

Whether your healthcare facility offers free testing or requires healthcare insurance coverage, HealthPark is happy to manage your drive-thru COVID-19 testing process. For more information about how to increase your patient throughput and reduce traffic congestion, please contact us at hello@healthparkhospitality.com