Thursday, November 5th, 2020
Non-Emergency Medical Transport (NEMT) is a transportation service provided to consumers who are not in an emergency medical situation but need assistance in getting to their preventative medical appointments.
More than 3.6 million people miss their medical appointments each year due to transportation barriers. Many patients, such those with mobility issues, require transportation assistance. Missed preventative care often results in increased health-related illnesses and many underserved consumers with unmet transport needs are greatly impacted. Studies prove that increasing transportation access to medical services results in significant savings for healthcare providers and better outcomes for patients.
NEMT drivers pick up patients at their homes and drive them to their preventative care appointments. Dedicated drivers help patients into vehicles and assist with their wheelchairs, walkers, and crutches. NEMT ensures safe arrival inside a healthcare facility and a secure drive home—confirming that patients reach their front doors.
For hospital and outpatient facility discharges, some patients also encounter challenges in needing transportation to safely reach their homes or assisted living facilities. Professional and caring NEMT drivers assist patients with entering and exiting vehicles and confirm that patients safely reach their destination.
As an industry leader, HealthPark Hospitality’s NEMT service, HPH Transport, delivers NEMT solutions to healthcare facilities across the US. With over 25 years of experience and helping over 120 healthcare organizations, HPH Transport puts your facility and brand first to design a customized cost-effective NEMT service that will ultimately improve your patient experience.
For more information on our NEMT services, please click here.
You are also welcome to contact us at hello@hphtransport.com
The reasons for visiting your healthcare facility—ranging from the birth of a child or a sprained ankle to heart surgery or cancer treatment—require a compassionate, helpful, and caring valet parking experience. HealthPark understands that we are only as good as our people. We hire the most caring, friendly, and solution-oriented attendants with a passion for service. We train our employees to deliver professional, safe, and efficient service that complies with healthcare regulations.
With over 80 healthcare clients, we have perfected our hiring, training, and operational approach. This allows us to deliver a service that helps your patients ease into an environment that can, at times, be worrying and stressful while also keeping your costs as low as possible.
LABOR
Labor is a critical component and accounts for 82 percent of our valet parking program costs. We pay our valet parking attendants above minimum wage rates. An underpaid valet parking staff only endangers a positive first impression and the brand reputation of your hospital. HealthPark ensures a high-quality valet parking service featuring engaging and helpful attendants with minimal turnover by paying our hourly staff a fair and competitive market-rate wage.
Our fair wages, hiring process, and employee training account for our labor costs. This investment, along with maintaining our fringe rates at 27 percent, allows us to keep other costs at a minimum—operating our valet parking programs at maximum efficiency.
HIRING
Our extensive background check and hiring process ensures that we will have the most qualified employees while maintaining a safe and secure valet parking operation at your healthcare facility.
We also take great care to determine the exact number of total valet attendants for your valet parking operation—ensuring the necessary coverage for absences, turnover, and vacations—while fulfilling your contract requirements.
TRAINING
All HealthPark regional managers, site managers, and valet attendants attend HealthPark University—our comprehensive training program for providing a professional and courteous valet parking experience for your hospital. Our program includes:
• Patient Experience Training
• The Beryl Institute Patient Experience Leadership Courses
• Healthcare Compliance Training
• Vehicle and Driving Safety Training
TRANSPARENCY
HealthPark’s fixed-price contracts, with no hidden or pass-through costs, provide you with a clear financial assurance for your organization’s operating budget.
Our daily, weekly, and monthly vehicle volume reports provide clarity of our operational efficiency while encouraging the monitoring and accountability of our valet parking program—so that your organization is confident in HealthPark’s performance and commitment.
HealthPark is solely dedicated to valet parking programs, non-emergency medical transportation, and hospital employee shuttle services for hospital and clinics. HealthPark is your most dependable and cost-effective valet parking partner who truly understands the environment and unique needs of a healthcare facility.
For more information about our customized valet parking programs, please contact us at hello@healthparkhospitality.com
Introducing HealthParkSAFE
We have been diligently implementing our HealthParkSAFE COVID-19 protocols to help keep all of your patients, guests, and staff safe at your healthcare facility. Our management, along with our caring and compassionate team of valet and non-emergency medical transportation associates have researched and mapped out our pandemic plan to ensure that we properly support your safety protocols. We appreciate your valued feedback we have received regarding how we can carefully move ahead to support your ACOs, healthcare systems, hospitals, and clinics.
As our services are now ramping up again and re-commencing, here is an overview of our strategy moving forward to best support your pandemic plan.
Safety
All HealthPark and HPHTransport team members are wearing the appropriate PPE and, whenever possible, adhering to physical distancing procedures. We are now utilizing the best-in-class sanitization procedures at our healthcare facility sites and across all of the different services we are providing. For our Non-Emergency Medical Transportation vehicles, we are using commercial decontaminating practices, including vehicle fogging. We also require strict compliance to our hand washing, sanitizing, and cleaning rules. We wipe down and disinfect door handles, steering wheels, shifter knobs, and vehicle keys. We disinfect our equipment and devices as well as wheelchairs. The frequency of our cleaning duties now occurs numerous times per hour.
Expertise
We are closely monitoring CDC guidelines, following federal COVID-19 developments, and listening to state and local governments concerning re-opening guidelines. Our commercial sanitization partner has trained our team and continues to advise our associates regarding the best overall sanitizing and vehicle decontamination practices. We are ensuring that we have the highest possible standards in place to collectively support the healthcare community. We will continue to do our best to help safeguard your facility staff and your patients regarding the delivery of and access to medical care.
Teamwork
Together with our healthcare administrators and HealthPark and HPHTransport associates, we are working carefully to continue to provide positive experiences and a safe environment for your staff, patients, and visitors. Being part of the solution gives all of our team members a tremendous sense of pride. We look forward to being helpful as you navigate the upcoming developments in this challenging new healthcare landscape and being supportive as you weather your short-term challenges and develop long-term post-pandemic strategic plans.
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