Posts Tagged ‘covid19’

OPTIMIZE PATIENT THROUGHPUT AT DRIVE-THRU
COVID-19 TESTING SITES

Friday, November 27th, 2020

“We don’t know how we did this without HealthPark.”
– Healthcare System COO

Our attendants are managing and expediting the traffic flow process by setting up additional lanes and directing thousands of vehicles, helping to increase patient throughput. We are positively engaging with patients by communicating healthcare facility-issued scripts and providing information handouts. Our associates are also helping to reduce patient’s frustrations by clearly setting expectations, informing them about wait times, and providing on-going updates.

HealthPark is closely coordinating with hospital, medical center, and clinic administrators to customize their drive-thru testing process to their exacting needs. While ensuring adherence to required HIPAA privacy protections, specific examples of our process flow improvements include:
• Directing vehicles with multiple occupants requiring COVID-19 tests to specific lanes
• Verifying with patients that they have their provider’s authorization
• Confirming with patients that they have their healthcare insurance cards
• Compiling patient information and physically or electronically forwarding it to clinicians:

– Obtaining patients’ names and birth dates
– Collecting driver licenses and completing the pre-test preparation of matching licenses to license plates
– Physically delivering and stacking driver licenses and matched plate information to clinicians so nasal swabs can begin immediately

Our process improvements at healthcare facility drive-thru testing sites have resulted in:
• Ensuring that nurses, technicians, and the security staff focus on their areas of expertise
• Lowering stress for clinical and administrative staff, as well as patients
• Reducing patients’ wait times by 25%

Despite the upcoming cold weather in many parts of the US, healthcare facilities will continue to offer drive-thru testing. Patients will be tested as part of their pre-operating procedures as they hope to have their elective surgeries completed by the end of this calendar year. Testing will also be in high demand as patients will continue to present COVID-19 symptoms and people will want to be tested prior to gathering for the approaching holidays.

Whether your healthcare facility offers free testing or requires healthcare insurance coverage, HealthPark is happy to manage your drive-thru COVID-19 testing process. For more information about how to increase your patient throughput and reduce traffic congestion, please contact us at hello@healthparkhospitality.com

 

Re-Purposing Our Staff At Our ACOs, Hospitals, and Clinics For COVID-19

Wednesday, March 25th, 2020

In this time of crisis, hospital administrators, nurses, doctors, and all support services are the true heroes on the front lines of a crucial battle.

Inspired by our hospital and clinic partners’ courage, HealthPark and HPHTransport have been proud to pitch in where we can. The sayings “our valets do more than park cars” and “our NEMT drivers do more than drive shuttles” have never been more appropriate. Today, we have largely re-purposed our staff at our hospitals and clinics and are providing an array of additional “support” services to fill in where our hospitals and clinics need help. Whether it is manning the reception desk, screening visitors, assisting the security department, or delivering food and medications to patients, we are filling in where our hospitals and clinics most need our support.

We owe our hospital and clinic partners our utmost gratitude for their courage and we are proud to be a part of the solution.

Screen visitors

Valet Security

Coronavirus COVID-19 Valet Parking Precautions

Tuesday, March 17th, 2020

With the spread of the Coronavirus (COVID-19), HealthPark has been taking proactive steps to help keep your patients and guests, administrative and clinical staff, as well as all of our employees as safe as possible. We are also here to assist you as needed.

Summary of Our Precautionary Measures

Our site managers, valet attendants, and shuttle drivers are adhering to these recommended CDC protocols:
· Washing our hands often with soap and water for at least 20 seconds
· If soap and water are not readily available, we use hand sanitizer that contains at least 60% alcohol
· We avoid touching our eyes, noses, and mouths with unwashed hands
· We asked that all of our employees visit the CDC website to learn more about COVID-19

In addition, we are:
· Putting distance between ourselves and others as best as we can when interacting with your patients and guests
· Covering our mouths and noses with a tissue when we cough or sneeze or are using the inside of our elbows
· Disinfecting our frequently touched surfaces
· Requiring our employees to stay home and not report to work if they are sick

We Can Also Help

Some hospitals have closed down certain entrances, restricted access to a limited type of patient or visitor, and are setting up drive-through testing units. We are helping however we can with these changes. We are providing additional attendants, or in some cases, we are repurposing your current valet attendants to provide additional services to assist with these changes. Our attendants are easily prepared and equipped to direct traffic, provide scripted greetings, screen for authorized access, and provide information and way-finding. As your hospital battles against COVID-19, we are prepared to be part of the solution.

On behalf of our entire team, thank you for the opportunity to serve you and your patients.