Posts Tagged ‘hospital valet parking’

REDUCE WAIT TIMES FOR COVID-19 SCREENING

Friday, November 27th, 2020

“We tried to do this on our own but with our time and resources so limited due to COVID-19, we asked HealthPark to handle our screening.”
– Hospital Director of Operations

 

As healthcare organizations continue to screen for COVID-19, HealthPark offers a comprehensive and affordable solution to meet staffing requirements, handle evolving screening mandates, follow required HIPAA privacy protections, and provide proof of compliance.

Since March of this year, our COVID-19 screeners have been helping to streamline processes, increase efficiency, and provide an added layer of security at the entrances of healthcare facilities.

Our associates are managing and expediting the COVID-19 screening process by expanding staffing and opening additional entrances to monitor access for millions of patients, guests, employees, and vendors. We are positively engaging with patients and visitors by communicating healthcare facility-issued scripts and explaining the COVID-19 screening process. By being friendly, empathetic, authoritative, and clearly setting expectations, we help to reduce visitors’ frustrations. Our attendants quickly issue patient and guest stickers and inspect employee and vendor badges, getting visitors to their destinations within the hospital as quickly as possible.

HealthPark is closely coordinating with hospital, medical center, and clinic administrators to customize their COVID-19 screening protocols to their exacting needs. While ensuring adherence to required HIPAA privacy protections, specific examples of our improvements are:
• Distributing masks to visitors
• Expanding hours of operation from 5 a.m. through 9 p.m. to accommodate daily volumes of up to 700 patients, guests, employees, and vendors
• Tailoring health questionnaire scripts and incorporating on-going updates regarding inquiries about symptoms
• Managing and scheduling the hospital’s staff, in addition to our own HealthPark staff, to ensure coverage of entrances
• Reviewing and verifying the completion of hospital employees’ smartphone COVID-19 self-examination apps
• Calling departments and providers to communicate that their patient is in the lobby and should be arriving within minutes for their appointment
• Writing floor numbers on visitor stickers to help hospital staff visually confirm that visitors are at their specified destination only

Our screeners help to:
• Lower the risk of COVID-19 exposure
• Reduce screening process times
• Lessen the burden for administrators with HealthPark managing all scheduling responsibilities for screeners
• Ensure that nurses, technicians, and security officers return to their areas of expertise
• Reduce housekeeping’s workload by communicating to patients to go directly to their destination only and not to other areas of the facility
• Lower stress for clinical and administrative staff, as well as patients, guests, and vendors
• Limit any potential security incidents to the entrance only

HealthPark is happy to manage your COVID-19 screening process. Our professional, caring, and compassionate screeners help to protect your patients, guests, staff, vendors, and community. To save time and reduce your expenses, let us help manage, standardize, and streamline your COVID-19 screening process. For more information, please contact us at hello@healthparkhospitality.com

THE COMPONENTS OF A SUCCESSFUL VALET PARKING PROGRAM

Tuesday, September 29th, 2020

The reasons for visiting your healthcare facility—ranging from the birth of a child or a sprained ankle to heart surgery or cancer treatment—require a compassionate, helpful, and caring valet parking experience. HealthPark understands that we are only as good as our people. We hire the most caring, friendly, and solution-oriented attendants with a passion for service. We train our employees to deliver professional, safe, and efficient service that complies with healthcare regulations.

With over 80 healthcare clients, we have perfected our hiring, training, and operational approach. This allows us to deliver a service that helps your patients ease into an environment that can, at times, be worrying and stressful while also keeping your costs as low as possible.

LABOR
Labor is a critical component and accounts for 82 percent of our valet parking program costs. We pay our valet parking attendants above minimum wage rates. An underpaid valet parking staff only endangers a positive first impression and the brand reputation of your hospital. HealthPark ensures a high-quality valet parking service featuring engaging and helpful attendants with minimal turnover by paying our hourly staff a fair and competitive market-rate wage.

Our fair wages, hiring process, and employee training account for our labor costs. This investment, along with maintaining our fringe rates at 27 percent, allows us to keep other costs at a minimum—operating our valet parking programs at maximum efficiency.

HIRING
Our extensive background check and hiring process ensures that we will have the most qualified employees while maintaining a safe and secure valet parking operation at your healthcare facility.

We also take great care to determine the exact number of total valet attendants for your valet parking operation—ensuring the necessary coverage for absences, turnover, and vacations—while fulfilling your contract requirements.

TRAINING
All HealthPark regional managers, site managers, and valet attendants attend HealthPark University—our comprehensive training program for providing a professional and courteous valet parking experience for your hospital. Our program includes:
• Patient Experience Training
• The Beryl Institute Patient Experience Leadership Courses
• Healthcare Compliance Training
• Vehicle and Driving Safety Training

TRANSPARENCY
HealthPark’s fixed-price contracts, with no hidden or pass-through costs, provide you with a clear financial assurance for your organization’s operating budget.

Our daily, weekly, and monthly vehicle volume reports provide clarity of our operational efficiency while encouraging the monitoring and accountability of our valet parking program—so that your organization is confident in HealthPark’s performance and commitment.

HealthPark is solely dedicated to valet parking programs, non-emergency medical transportation, and hospital employee shuttle services for hospital and clinics. HealthPark is your most dependable and cost-effective valet parking partner who truly understands the environment and unique needs of a healthcare facility.

For more information about our customized valet parking programs, please contact us at hello@healthparkhospitality.com